Guarantee

3-year legal guarantee

Every product sold by Baterías Canarias is covered by the legal guarantee against manufacturing defects. The length of the guarantee depends on whether you buy as a private customer or as a professional.

If you buy as a private customer

• 3-year legal guarantee against manufacturing defects, counted from the day the product is delivered.
• If the defect appears within the first 2 years after delivery, it is presumed to have existed when you received the product: you do not have to prove it.
• From the third year onwards, you will need to show that it is a manufacturing defect.

If you buy as a professional or a business

The guarantee is 1 year against manufacturing defects.

What the guarantee does not cover

• Normal wear and tear.
• Misuse.
• A battery that has gone flat because it was not used or not charged.
• Sulphation.
• Knocks and impacts.
• Tampering or incorrect installation.
• Use in applications other than those stated for the product.

How to make a claim

• Keep your purchase invoice.
• Contact us by phone or by email.
• We check the battery at one of our stores.

Contact

• Tacoronte: Ctra. General del Norte, 139, 38350 Tacoronte. Phone 922 57 23 76, mobile 629 52 30 76.
• La Guancha: Travesía Los Cejales, 24, 38440 La Guancha. Phone 922 36 00 36, mobile 722 46 90 44.
• Email: clientes@bateriascanarias.es
• Opening hours (both stores): Monday to Friday, 9:00 am to 5:00 pm (closed on public holidays). Closed on Saturdays and Sundays.